IN ITALIA SPEDIZIONE GRATUITA PER ORDINI SUPERIORI A 69,90

IN ITALIA SPEDIZIONE GRATUITA PER ORDINI SUPERIORI A 69,90

Faqs

There are questions more frequently asked than others, and we have tried to summarize them below

If your curiosity is not satisfied, no problem: our customer care is here to answer you.
On the phone (0423/6577) or via email info@piuadrenalina.com, Monday through Friday, 9:30 a.m. to 12:30 p.m. and 3 p.m. to 6 p.m.

No, it is not possible. We don't like to say no to your requests, but this way drastically reduces the possibility of error throughout the order processing. If you have a doubt about the procedure or anything else when ordering. Please contact our customer care.

Check your spam folder or the email address entered in your order. If you find everything is correct, contact our Customer Service Department.

The system will ask you which shipping address to use. It may be different from the one you registered with.

Delivery is between 2 and 4 working days. Orders are processed on weekdays Monday through Friday. For orders placed Monday through Friday before 2 pm are normally shipped within 1-3 business days. For orders placed between 2 p.m. Friday and Sunday, delivery will not occur until the following Wednesday. After shipment, we will always send you a tracking number so that you can track your goods and be updated, directly from the courier, on the day of delivery.

In each of our newsletters you will find a link to remove your name from our mailing list. Simple and automatic because we don't want to waste your time.

Enter the LOGIN section and click on Forgot Password? You will be able to set a new one without losing your order history or any information linked to your account.

If your package is damaged or you believe it is not intact, please accept your package conditionally. This will ensure that you and we make all appropriate verifications.

You can exercise your right of withdrawal (Legislative Decree 22/05/99 n.185 - protection of consumers in contracts concluded at a distance) within 14 days from the day you gained physical possession of the items contained in your order by transmitting by email to info@piuadrenalina.com. It is not necessary to state the reasons why you want to withdraw from the order, but if you explain the reasons you will help us to improve our products. Please note that the material you want to return must be intact, including the packaging, and that you will be responsible for the shipping costs to us. The right of withdrawal does not apply to custom-made or clearly customized goods.

To exercise your warranty rights, please write an email to info@piuadrenalina.com obligatorily indicating the order number and accurate description of the defect (we recommend that you also attach photographic material). We will evaluate all items sent and after verification we will send you our response. In case of a defective product, we will repair or replace it after receiving it. In case it is not possible we will proceed to refund

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